Shipping policy

Shipping Policy

Last Updated: 23 October 2026

At Ayursamridhi, we aim to deliver your orders safely and efficiently. Please review our shipping policy to understand how orders are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation of payment or order placement, as applicable. Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

You will be notified if there is a significant delay in processing your order.

2. Shipping and Delivery Time

Delivery timelines depend on your location, courier service, and other logistical factors.

Estimated delivery: 3–7 business days after dispatch for most serviceable locations within India.
Remote locations: Deliveries to remote or difficult-to-access areas may take longer.
Delays: Unforeseen circumstances, weather conditions, courier disruptions, or public holidays may affect delivery timelines.

All delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any applicable additional charges will be communicated where required.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.

You can use these details to check the status of your shipment.

5. Incorrect Address and Failed Deliveries

Customers are responsible for providing accurate shipping addresses and contact details when placing an order.

If a delivery fails because of an incorrect address, unavailable recipient, or unsuccessful delivery attempts, the courier may return the shipment to us. Additional shipping charges may apply for re-delivery, where permitted and communicated to the customer.

Please contact us promptly if you notice an error in your shipping information.

6. Damaged or Missing Packages

If your order arrives damaged, appears tampered with, or contains missing items, please contact us within 48 hours of delivery at our support email.

Include your order number and clear photographs or videos of the package and products, where available. We will review the issue and assist with an appropriate resolution.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact us so we can investigate with the relevant courier partner.

If a shipment is confirmed lost, we will work with you to provide an appropriate resolution in accordance with applicable law and our Return and Refund Policy.

8. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable Return and Refund Policy will apply, subject to your statutory rights.

9. Serviceable Locations

We currently aim to deliver to serviceable locations within India. Delivery availability may vary depending on the courier network and the destination PIN code.

If delivery is unavailable for your location, we will inform you where reasonably possible.