Refund policy

Return and Refund Policy

Last Updated: 23 October 2026

At [Your Store Name], we aim to provide a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Return requests must be raised within 7 days of receiving the order.
Products must be unused, undamaged, and returned with their original packaging, tags, and accessories, where applicable.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs or videos showing the issue. We will review the request and arrange an appropriate resolution, which may include a replacement or refund.

3. Non-Returnable Products

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return, except where required by applicable law. Products specifically marked as non-returnable will be subject to the conditions disclosed at the time of purchase.

4. Refunds

Once an eligible return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method, wherever possible, within 7–10 business days. The time taken for the refund to appear in your account may depend on your bank or payment provider.

5. Return Shipping

For damaged, defective, or incorrect products, return shipping costs will be borne by us, subject to verification. For other eligible returns, return shipping costs may be borne by the customer, where applicable and disclosed.

6. Order Cancellations

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the standard return policy will apply, subject to applicable law.

7. How to Request a Return

To initiate a return or report an issue, contact our customer support team with:

Your order number
The reason for the return
Relevant photographs or videos, if applicable

Our team will guide you through the next steps.

8. Policy Updates

We reserve the right to update this policy from time to time. Any changes will be published on this page and will apply in accordance with applicable law.